Helping people
find solutions

1 in 4

complaints were mediated in 2018.



of mediated complaints reached a settlement.

The Commission tailors its services to meet the needs of the people asking for help. Mediation is one of the fastest, easiest and most people-centric options for resolving a complaint. As the Commission received substantially more complaints in 2018, it also saw an increase in demand for its mediation services.

Mediation is voluntary and confidential. Mediations are facilitated by the Commission’s team of impartial mediators who travel the country to meet with the parties in person, right where they live. In 2018, circumstances even led a mediator to meet the parties in a hospital room.

Mediation gives parties the opportunity to craft their own solution to resolve the issue that led to the complaint.